> For the complete documentation index, see [llms.txt](https://connect-13.gitbook.io/connect-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://connect-13.gitbook.io/connect-docs/support-and-faq/faqs/account-management.md).

# Account Management

### What is the difference between a User, Customer, and Promoter Account?

👤 **User (C0)**

* Default state when you register.
* No purchases, no referrals.

🛒 **Customer**

* A User who has made at least one personal purchase.
* Gains access to Connect’s platforms
* Not eligible for referral rewards.

🤝 **Promoter**

* A User who has referred at least one paying customer.
* First successful referral triggers this status.

💼 **Commission-Eligible Promoter**

* A Promoter actively generating referral sales with at least one active line producing customer sales volume (CSV).
* Unlocks eligibility for referral rewards (Direct Impact, Breakaway, Matching Bonus, and Global Pools).

***

### How to Register?

* Registration in Connect is **free**.
* To join, you’ll need a **referral link** from an existing member.
* Click the link, complete your details, and create your account.
* Once registered, you can start as a **User** and upgrade by making external sales to unlock Affiliate and Leader benefits.

***

### Are there any Registration Charges?

* Free to register.
* A CONNECT Core License is required only if you wish to participate in the referral rewards program or activate ecosystem services.

📌 *Without an active CONNECT License, users cannot earn referral bonuses or commissions, even if referrals are made.*

***

### How to Log in to Connect Back Office?

1. Go to the official [**Connect Back Office login page**](https://office.byconnect.io/auth/login).
2. Enter your **registered email address** and password.
3. Complete the **CAPTCHA verification**.
4. Click **Login** to access your dashboard.

***

### Why can’t I log in? (Unauthorized credentials)

Try the following steps:

* Make sure you’re using the **correct registered email address and password**.
* Refresh the page, clear cache/cookies, or try a different browser.
* Disable any VPN that might block access.
* Try resetting your password.
* If the issue persists, contact [**support@connect.ac**](mailto:support@connect.ac).

***

### How to Reset My Password?

1. Click **“Forgot Password”** on the login page.
2. Enter your **registered email**.
3. Click **Submit Password Reset Link**.
4. Check your email for the reset link.
5. Enter a new password and confirm.
6. ✅ Your password is now updated.

{% hint style="info" %}

* The password must be between 6 to 16 characters long.
* If it’s shorter than 6 or longer than 16 characters, an error will appear.
* The reset link is valid for a limited time only, so it’s important to use it promptly.
* We recommend trying to reset your password again by clicking on “Forgot Password” and using a new code.
  {% endhint %}

***

### How do I change my password and enable 2FA?

To change your password, **2FA (Two-Factor Authentication) must be enabled**. Follow these steps in your Connect Backoffice:

1. **Login** to your Backoffice.
2. Go to your **Profile section** and scroll down to **Change Password**.
3. Enter your **current password**, then your **new password**, and confirm it.
4. **Enable 2FA** (mandatory):
   * A QR code will pop up.
   * Open your authenticator app and scan the QR code.
   * Enter the generated 2FA code.
5. Enter the **2FA code again** to confirm (*a new code will be generated*).
6. Tick the box: *“I Acknowledge That I Will Receive A Confirmation Email”*.
7. Click **Change Password**.

✅ Your password will be successfully changed, and you’ll receive a confirmation email.

***

### How to Change My Email Address?

* Email [**support@connect.ac**](mailto:support@connect.ac) from your existing registered account.
* Send us an email from your existing registered account requesting the change to your new email address, and attach the documents you previously submitted for KYC verification.
* The Connect Support Team will process your request and confirm the update.

***

### How to Change My Date of Birth (DOB)?

For compliance reasons, your **Date of Birth cannot be changed**. It is recorded and permanently verified during your **KYC process**.\
👉 If there’s an error in your documents, contact [**support@connect.ac**](mailto:support@connect.ac).

***

### How to Update/Complete My KYC?

1. Log in to your [**Connect Back Office**](https://office.byconnect.io/auth/login).
2. Click your profile name (top-right corner).
3. Select **Profile → Complete Your KYC**.
4. Upload your required documents (must be clear and readable).

✅ Once verified, your KYC is complete. This enables withdrawals and ensures compliance.

***