> For the complete documentation index, see [llms.txt](https://connect-13.gitbook.io/connect-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://connect-13.gitbook.io/connect-docs/support-and-faq/faqs/balances.md).

# Balances

## Connect Tokens: 

| **Connect Tokens** | **Description (optional)**   |
| ------------------ | ---------------------------- |
| **USC**            | Core utility token           |
| **USC-W**          | Withdrawable version (ERC20) |
| **E-pin**          | Used for promo codes         |

***

## Connect Ecosystem – Token & Transfer Matrix:

#### 🌍 Withdraw

| Token                | Use                                    |
| -------------------- | -------------------------------------- |
| USC-W → USDC (ERC20) | Transfer to external wallets/platforms |
| Direct Bonus         | Withdraw directly to your wallet       |

#### 💳 Deposit & Swap

| Token       | Use                        |
| ----------- | -------------------------- |
| USC         | Buy and use within Connect |
| USC-W → USC | Convert to usable balance  |

#### 🏠 Internal Use

| Token | Use                                  |
| ----- | ------------------------------------ |
| USC   | Transfer within your Connect network |
| E-PIN | Use for internal purchases           |

***

## How to Deposit in Connect?

Please follow the steps below to deposit your funds:

1. **Log In**
   * Log in to your [**Connect Back Office**](https://office.byconnect.io/auth/login)
2. **Go to E-Wallet**
   * Navigate to the **E-Wallet** section.
3. **Select USC**
   * Click on **USC**
4. **Buy USC**
   * Select **Buy USC** 
5. **Choose Token**
   * Pick your token: 
     * **USDC – BSC (Binance Smart Chain)**
     * **USDC – Ethereum**
     * **USDC – Polygon (MATIC)**
     * **USDT – BSC (Binance Smart Chain)**
     * **USDT – Ethereum**
6. **Get Wallet Address**
   * Scan the **QR code** or copy the wallet address provided.
7. **Send Funds**
   * Paste the wallet address into your **third-party wallet** and send your funds.
8. **Complete Transaction**
   * Confirm the payment in your third-party wallet.

⚠️ **Important Notes**

{% hint style="info" %}
A deposit processing fee of 2.5% will be applied. Please also note that your exchange (e.g., Binance) may charge a separate withdrawal fee when sending funds — make sure to include this so your net deposit meets the correct amount. 

* A minimum of $20 is required for the deposit.
* If another token (e.g., BUSD) is sent, or if the wrong network is used, the deposit will not be credited.
  {% endhint %}

***

### **How to Withdraw Funds from Your Connect Backoffice**

Withdrawing funds from your account is straightforward. Follow these detailed steps:

1. **Prepare Your Third-Party Wallet**:
   * Open your third-party wallet.
   * Copy the deposit wallet address for the token and network you intend to use:
     * **USDT – ERC-20 (Ethereum Network)**
     * **USDC – ERC-20 (Ethereum Network)**
     * **USDT – BSC (Binance Smart Chain)**
2. **Access Your BackOffice**:
   * Log in to your [BackOffice](https://office.byconnect.io/auth/login)
   * Navigate to the **“Payout”** section 
3. **Add Withdrawal Wallet:**
   * Click **Request Withdrawal**.
   * Select the token and network you wish to use:
     * **USDT – ERC-20**
     * **USDC – ERC-20**
     * **USDT – BSC (Binance Smart Chain)**
   * Paste the corresponding deposit wallet address into the required field.
   * Enter your authentication code.
4. **Enter Withdrawal Details:**

* Enter the withdrawal amount
* Enter your authentication code (security verification)

5. **Complete the Process**:

* Click on **“Submit”** to confirm and finalize the transaction.

![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNgYAAAAAMAASsJTYQAAAAASUVORK5CYII=)⛔ TRON-based USDT withdrawals are no longer supported.

{% hint style="info" %}
**Important Notes**: \
\- Only **USC Withdrawal** funds can be withdrawn \
\- Always ensure that the **wallet address and selected network match**. For example, if you select **USDT – BSC**, the receiving wallet must support **USDT on the BSC network**. Selecting an incorrect or unsupported network may result in loss of funds.\
\- A minimum of $50 can be withdrawn.\
\- When withdrawing from Connect, a fee of 4% will be charged regardless of the amount. Please be aware of these fees before initiating a withdrawal. As a result, the amount of USDT received in your wallet will be less than the amount you initiated for withdrawal.
{% endhint %}

***

### I Made a Withdrawal Request, but It Hasn't Arrived Yet. What Should I Do?

Withdrawal processing depends on the type of reward and the applicable withdrawal schedule.

#### 🔹 Before Contacting Support

Please verify:

* Your wallet address was entered correctly
* The applicable processing schedule has been completed
* The withdrawal request was successfully submitted

#### 🔹 If Your Withdrawal Is Delayed

If your withdrawal has not arrived after the applicable processing period, please contact:

**<support@connect.ac>**

When contacting support, include:

* Your account information
* The withdrawal request details
* Relevant screenshots or supporting information

👉 Withdrawal requests remain subject to verification, compliance review, and operational procedures.

***

### How to Swap? <a href="#how-to-swap" id="how-to-swap"></a>

USC Withdrawal to USC.

* Login to the [back office](https://office.byconnect.io/auth/login)&#x20;
* Navigate to the **“E-Wallet”** section&#x20;
* Select your token to be swapped: **USC Withdrawal**
* *Target Wallet* - USC
* Enter the Amount you want to swap
* Add in your password
* Send

{% hint style="danger" %}
The password should be the same as in the back office site login.
{% endhint %}

### How to Transfer Funds Internally? <a href="#how-to-transfer-funds-internally" id="how-to-transfer-funds-internally"></a>

" Transfer Internal " option allows you to transfer only USC & USC V to your team

* Login to the [back office](https://office.byconnect.io/auth/login)
* Navigate to the **“E-Wallet”** section&#x20;
* Select **USC/USC V**
* Click on **Transfer Internal**
* ***User Name*** - Add the "User Name" of the person you want to transfer the funds to.
* Enter the Amount
* Add in your password
* Send

{% hint style="danger" %}

* The password should be the same as in the back office site login.
* Transfers are only allowed for members of your structure and you can transfer from a wallet to wallet itself as destination.
* A minimum of 10 USC is required to make a transfer.
  {% endhint %}