> For the complete documentation index, see [llms.txt](https://connect-13.gitbook.io/connect-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://connect-13.gitbook.io/connect-docs/uplink/how-uplink-works.md). # How UPLINK Works UPLINK combines content publishing, lead contact, qualification and handoff into one structured sales funnel. The system works in **four steps**: #### 1️⃣ PUBLISH — Presence Choose the content you want to share and when you want it published. UPLINK publishes the content for you, personalized with your own **QR code and link**, helping keep your social media presence active even when you are not online. #### 2️⃣ CALL — Conversation When a lead submits your form and **agrees to be contacted**, the UPLINK AI agent contacts them by phone immediately while their interest is still active. The agent communicates in the lead's language and follows the voice and communication style you have defined. #### 3️⃣ QUALIFY — Qualification The AI agent interacts with the lead to understand their level of interest and separates genuine intent from general curiosity. This helps ensure that your time is focused on the conversations that matter. #### 4️⃣ HANDOFF — You Take Over Once the lead has been qualified, UPLINK hands the contact over to you together with the **context of the conversation**. From this point, **you take over** to build the relationship, continue the conversation and close or support the client. ### 🤖 What the AI Agent Handles The UPLINK AI agent can: * Contact new leads within seconds of their enquiry * Communicate in the lead's language * Answer initial questions * Identify and qualify genuine interest * Book meetings into your calendar * Provide the conversation context when handing the lead over * Communicate according to the voice and personal brand you define ### 👤 What You Handle You remain responsible for: * Deciding how your voice and personal brand should be represented * Taking over qualified conversations * Building trust with potential clients * Making the final commercial conversation * Closing and supporting your client UPLINK handles the repetitive parts of the funnel, while the **judgement, trust and client relationship remain with you**. ### 🚀 Getting Started **Day 1 — You Switch On**\ Connect your networks and define your voice, including the tone, topics and limits of what the agent may communicate on your behalf. **Week 1 — You Show Up**\ The agent begins supporting your social presence and responding to first contacts using the criteria you have defined. **Month 1 — You Receive**\ Filtered conversations begin reaching you with the relevant context, ready for you to step in.