# Privacy and Cookies Policy

## Privacy and Cookies Policy

*Last Updated: February 2025*

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### Introduction

This Privacy and Cookies Policy (“Policy”) applies to every visitor and User of the Connect Software LTD Platform. It is considered an integral part of the Connect Software LTD Terms & Conditions.\
By using our Platform and Services, you agree to the collection, storage, processing, and sharing of your personal information in line with this Policy.

### Purpose of the Policy

At Connect Software LTD, safeguarding your privacy is a priority. This Policy explains how we handle your personal data: how it is collected, stored, processed, transferred, and used.\
“Personal Data” refers to any information that identifies, or can reasonably identify, a person or legal entity, including sensitive or financial data.

### Consent

By accessing or using our Services, you confirm your acceptance of this Policy. If you do not agree, you may withdraw your consent at any time and discontinue use of the Platform.

### Information We Collect 

We may collect and store a variety of information from you, including:

* Full name and date of birth
* Gender and nationality
* Email address and phone number
* Wallet addresses and transaction details
* Passport or government-issued ID number
* Bank account or IBAN details
* Debit/credit card information
* Employment and source of funds
* Referral activity (for External Marketing Promoters) 

We also process technical data such as:

* IP address and login credentials
* Browser type, version, and device information
* Time zone, operating system, and platform
* Site usage history (pages visited, links clicked, session activity)

### How We Use Your Data

Your data may be used for purposes such as:

* Providing and improving our Services
* Supporting referral activities under the External Marketing Promoters (EMP) Program
* Customer service and communication
* Fraud detection, compliance, and security monitoring
* Legal and regulatory obligations
* Marketing campaigns (where permitted by law)
* Personalizing your Platform experience
* Data analysis and product development

### Sharing and Transfer of Data

We may share your Personal Data only where necessary, including with:

* Product Partners and Service Partners (to deliver their services)
* Subcontractors and business suppliers
* KYC/AML verification providers
* Hosting, storage, and infrastructure providers
* Customer support and analytics services
* Regulators and government authorities, when legally required

All transfers are limited to the minimum data needed, and we work only with partners who meet strong data protection standards.

### Data Security and Storage

We apply administrative, technical, and physical safeguards—including firewalls, encryption, and secure authentication—to protect your data.\
Please note: Connect Software LTD cannot guarantee the security of data sent by email, phone, or SMS until it reaches our systems.

### Data Retention

We retain your personal information for up to five (5) years after your relationship with **Connect Software LTD** ends, or longer if required by law.\
Cookies and analytics data may be retained for up to one (1) year.

### Your Rights

This Policy is governed by the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) (for EEA residents).\
Under these regulations, you may:

* **Access** – request a copy of the data we hold about you.
* **Correct** – request corrections to inaccurate or incomplete data.
* **Erase** – request deletion of your data, subject to legal obligations.
* **Restrict/Object** – object to or limit how your data is processed.
* **Portability** – request your data in a structured, machine-readable format.
* **Withdraw Consent** – revoke your consent at any time without affecting prior lawful processing.

### Cookies Policy

Cookies are small text files stored on your device when you access the Platform.\
We use:

* **Essential Cookies** – mandatory for the Platform to function; cannot be disabled.
* **Session Cookies** – temporary, deleted when you close your browser.
* **Persistent Cookies** – remain until expiration or manual deletion.
* **First-party Cookies** – placed directly by Connect Software LTD.
* **Third-party Cookies** – placed by analytics or marketing providers.
* **Performance Cookies** – help us understand how Users interact with the Platform.
* **Functionality Cookies** – remember preferences (e.g., language or region).
* **Marketing Cookies** – track online behavior to provide tailored advertising.

You may manage or block Cookies through your browser or our Cookie Consent Manager. However, disabling Essential Cookies may prevent you from using parts of the Platform.

### Updates to this Policy

Connect Software LTD may revise or update this Policy at any time. The revised date will appear at the top of this page. Continued use of the Platform confirms your acceptance of any changes.

### Contact

If you have any questions or concerns about this Policy, please contact us at:

📧 [**support@connect.ac**](mailto:support@connect.ac)